4.5.1 Unsupported versus supported tools

Tools for learning activities

Unsupported versus supported tools

Section 4.5 of the York TEL Handbook lists both supported and unsupported tools that can be used for learning activities. Use the information on this page to guide your decision about potentially using an unsupported tool.

Supported tools

Supported tools (as the name suggests) are supported by teams at the University of York and are subject to contracts agreed between the University and the vendor. This ensures prompt support (from UoY teams and vendors where issues are escalated), robust data security and agreed levels of service availability.

In the event of technical issues with supported tools contact the relevant team for help:

IT Services can also advise on storing or using sensitive or confidential data in all supported tools.

Unsupported tools

Unsupported tools are not supported by any IT-related team at the University of York and are not subject to an agreed contract between the University and the vendor. Due to this you must think carefully before using them.

There is no guarantee of a robust level of security. Be sure to only use non-sensitive (ie. non-personal, non-confidential) data within these tools that causes no issue if breached or lost. For further guidance please contact the Information Governance Officer.

In the event that technical difficulties occur with an unsupported tool you will need to contact the vendor’s support team directly, rather than an IT team at UoY.

  • Most vendors have a “Help”, “Support” or “Contact Us” link somewhere on their website or a Twitter feed that you could contact.
  • Vendors of unsupported tools have no contract with the UoY to provide support in a timely manner or ensure a consistent, “always-on” service. This may result in slow help with issues and unexpected periods of instability or outage.