Help & Support – System Availability

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Page last updated 17.09.2021

Help & Support – System Availability

This page contains a list of past and future dates where system availability will be impacted for some or all users. On these dates/times our systems will not be available for use due to a planned outage where an upgrade or maintenance will be performed. These events are also communicated via our monthly team newsletter. If you wish to discuss the events on this page, please contact us.

Contents

On this page: All dates are in UK date format, all times are in 24hr format (rather than AM/PM) and either BST or GMT time zone depending on the time of year (more about British Summer Time).

Unplanned Events

Unexpected, unplanned outages will be reported on our Twitter page: @UoY_Yorkshare (no Twitter account required to view).

Current unplanned outages occuring

None.

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Future Planned Events

  • Blackboard Ally (Accessibility tool used by most departments) –
    • Updates are performed by Blackboard
    • Next Ally Maintenance: Not yet confirmed
  • Blackboard Collaborate Ultra (Webinar platform) –
    • Updates are performed by Blackboard, who usually put out release notes a few days before an update – Collaborate release notes page
    • Often subject to maintenance once a month, in the early hours of the first or second Thursday
    • Next Collaborate Maintenance: Not yet confirmed, likely overnight in the second week of October 2021
  • Blackboard SafeAssign (Blackboard’s equivalent of TurnItIn, text matching) –
    • Updates are performed by Blackboard
    • Next SafeAssign Maintenance: Not yet confirmed
  • Blackboard VLE aka Yorkshare (ie. vle.york.ac.uk, the main university VLE) –
    • Updates are performed by our team in conjunction with UoY IT (vle-support@york.ac.uk)
    • Updated twice a year, once in the Summer holiday and once in December holiday
    • FAQ document about VLE Upgrades
    • Next VLE Maintenance: Winter Upgrade 2021 Tuesday 7th and Wednesday 8th December. Replay/Panopto, Collaborate, and other systems linked into the VLE will also be unavailable at this time to view and use.
  • Leganto (Reading lists) –
    • Udpates are performed by Ex Libris
    • Often subject to maintenance between 23:00 and 00:00 on Saturday nights (contact lib-readinglists@york.ac.uk for more information)
    • Next Leganto Maintenance: Not yet confirmed
  • Panopto/Replay (Video content creation/streaming/playing/embedding) –
    • Updates are performed by Panopto
    • Generally has several maintenances each year
    • Next Panopto Maintenance: Not yet confirmed
  • SITS/e:Vision (not our team’s system, but is the central record store that feeds data into the VLE)
    • Updates are performed by Student Services (sits-support@york.ac.uk)
    • Next SITS maintenance: Not yet confirmed, likely Tuesday 5th to Thursday 7th April 2022 (inclusive). For information, Summer term starts on 19th April 2022.
  • TurnItIn (text matching, etc) –
    • Updates are performed by TurnItIn
    • Next TurnItIn Maintenance: Not yet confirmed
  • Xerte (Interactive content creation) –
    • Updates are performed by our team (vle-support@york.ac.uk)
    • No regular update scheme, depends on version and security releases
    • Next Xerte Maintenance: Not yet confirmed

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Recent Past Planned Events

  • Blackboard Mobile Apps (apps used to access the Yorkshare VLE)
    • Updates are performed by Blackboard
    • Dec 26th 2020, 05:00 – 09:00
  • Blackboard Collaborate Ultra (Webinar platform) –
    • Updates are performed by Blackboard
    • Nov 5th 2020, 00:01 – 04:00 – Emergency stability work
    • Nov 11th 2020, 00:01 – 04:00 – Normal monthly maintenance
    • Dec 9th 2020, 00:01 – 04:00 – Normal monthly maintenance
    • Jan 14th, 00:01 – 04:00
    • Feb 25th 00:01 to 04:00 (maintenance only, no new features)
    • Mar 11th 00:01 to 04:00
    • Apr 8th, 00:01 – 04:00 – Video gallery view for moderators introduced
    • May 13th 2021, 00:01 – 04:00 – Pinning cameras in video gallery introduced
    • June 10th 2021, 00:01 – 04:00 – Improvements to mobile experience
    • July 8th 2021 00:01-04:00 – Video gallery dynamism introduced
    • Aug 12th 2021 00:01-04:00
    • Sept 8th 2021 00:01-04:00 – Introduced links between groups in the VLE and breakout groups in Collaborate, too allow premade group creation, and reuse of groups; also introduced improved error messages when users
  • Blackboard SafeAssign (Blackboard’s equivalent of TurnItIn, text matching) –
  • Blackboard VLE aka Yorkshare (Main university VLE) –
    • Updates are performed by our team in conjunction with UoY IT staff (vle-support@york.ac.uk)
    • Dec 8th 2020, from 07:00 – 14:00 (system returned after 7 hours offline)
    • Summer Upgrade, Summer Term Week 3 – down from 07:00 – 14:30 on Tuesday 13th 2021
  • Canvas VLE aka “York Online” (ie. onlinestudy.york.ac.uk, the VLE used for York Online distance programmes) –
    • Sept 16th 2021 for a few minutes between 01:05 and 03:05
  • Leganto (Reading lists) –
    • Updates are performed by Ex Libris
    • Dec 5th 2020, 23:00 – 00:00
    • Contentstore links were unavailable Dec 9th, 19:00 – Dec 10th, 07:00 which may have caused disruption to scanned chapters on reading lists
    • Dec 12th 2020, 23:00 – 23:59
    • Jan 9th 2020, 23:00 – Jan 10th 2021, 01:00 (ie. 2hrs)
    • Jan 16th, 23:00 – Jan 17th, 01:00 (ie. 2hrs)
    • Feb 6th 2300 to Feb 7th 00:00 (ie. 1 hour)
    • Feb 13th 23:00 to 23:59 (ie. one hour)
    • Mar 6th 23:00 to Mar 7th 00:00 (ie. 1 hour)
    • Mar 13th 23:00 to Mar 14th 00:00 (ie. 1 hour)
    • Apr 3rd 23:00 to Apr 4th 00:00 (ie. 1 hour)
  • Padlet 
    • Updates are performed by Padlet
    • Unexpected outage on 11.01.21, approximate 09:00-11:00 – Padlet status page
    • July 10th 2021, 00:30 until 01:30
    • July 17th 2021, 00:00 until 01:00
  • Panopto/Replay (Video content/creation) –
    • Updates are performed by Panopto
    • Generally has several maintenances each year
    • Dec 19th 2020, 22:00 – Dec 20th 2020, 01:00
    • From June 26th 2021 at 22:00 until June 27th 2021 02:00
    • Sep 8th 2021 at 02:00 until 02:05 for database optimisation
  • SITS/e:Vision (not our team’s system, but is the central record store that feeds data into the VLE)
    • Updates are performed by Student Services (sits-support@york.ac.uk)
    • Dec 17th 2020, 07:00 – 09:00
    • Apr 7th to Apr 9th 2021 (inclusive) – Anonymous assignment submission and pull downs were unavailable during this time
  • Xerte (Interactive content creation) –
    • Updates are performed by our team (vle-support@york.ac.uk)
    • Dec 15th 2020, 18:00 – 19:00
    • Mar 10th 2021, 08:00 – 10:00

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