Help & Support – Home

Start of Term Readiness/Induction Materials:

Key guidance for new starts! This section contains materials for new starters, new terms, and new academic years.

If you’re new to York and/or our Learning and Teaching systems (like the VLE, Panopto and others), take a look at our induction materials:

Additionally, if you’re teaching staff:

If you’re a departmental administrator, before the start of each term:

Remember: You can stay up to date by subscribing to our team newsletter!

Our September 2021 Special Edition Newsletter covers everything you might need to know at the start of the 21/22 academic year, including how to re-use video content from previous years, and how lecture capture will be working in Autumn Term. Learn more about our newsletters and subscribe here.

Covid-Specific Support:

Both of the “Tech Help & Guidance” pages linked in the “General Support” section below contain COVID-related information. You can also visit our team’s Central COVID-19 webpage for the latest information.

General Tech and Pedagogical Support:

Click on the relevant link below to view support materials for our core Learning and Teaching Tools, such as the Yorkshare VLE (aka Blackboard), Replay (aka Panopto, Lecture Capture, At-Desk Capture), Collaborate, Padlet and more:

Our team do not support the following systems, but contact details for the teams that do support them are listed at the bottom of the above-linked pages: e:Vision and SITS; Reading Lists (aka Leganto, replacement for EARL); Timetables; TurnItIn and Academic Integrity Tutorials; Zoom.

System Outages/Upgrades/Maintenance:

Please see our “Help & Support – System Availability” page for details.