Help & Support – Home

Covid-Specific Support:

Both of the “Tech Help & Guidance” pages linked in the “General Support” section below contain COVID-related information, ie:

You can also visit our team’s Central COVID-19 webpage for the latest information.

General Support:

Click on the relevant link below to view support materials for our core Learning and Teaching Tools, such as the Yorkshare VLE (aka Blackboard), Replay (aka Panopto, Lecture Capture, At-Desk Capture), Responseware/TurningPoint , Collaborate, Padlet and more:

Our team do not support the following systems, but contact details for the teams that do support them are listed at the bottom of the above-linked pages: e:Vision and SITS; Reading Lists (aka Leganto, replacement for EARL); Timetables; TurnItIn and Academic Integrity Tutorials; Zoom.

System Outages/Upgrades/Maintenance:

Please see our “Help & Support – System Availability” page for details (new December 2020).