Contact us

General COVID-19 Contingencies: We are continuing to provide full support for our services within our advertised office hours of 09:00 to 17:15, Monday to Friday (not bank holidays) during the ongoing coronavirus situation. However, our three working day SLA may be impacted due to high demand.

For technical or pedagogical support with the Yorkshare VLE, Replay Lecture Capture, Panopto At Desk Capture, Collaborate Ultra webinars, TurningPoint/Responseware, Xerte, Padlet or for general advice/guidance on technology-enhanced learning:

For details of our individual staff members see:

Working hours

Our working hours are 09:00-17:15, Monday to Friday (we are closed on bank holidays)
For technical support out of hours, refer to our “Technical Help & Support” page.

Data collection

When emails are sent to from an email address our Footprints ticketing system will automatically collect and store the following information from the sender: First Name, Last Name, IT Username (eg. abc123), Email Address, Staff/Student Affiliation and Department. This is information that is already available to all UoY staff via the York Directory. This data is then used within the team for basic analysis to inform improvements to our service.
If you wish to discuss these practices please contact us.

Mailing lists

For staff at the University of York,  there are also a number of mailing lists that you may benefit from being a member of:

  • VLE Coordinators – for all VLE Coordinators/Administrators
  • VLE News – for our monthly newsletter and other VLE related news
  • Replay News – updates on service improvements, system downtime, updates on the tender process

If you think you should be a member of one or more of these mailing lists, contact us at and we will add you to the relevant lists.

Service updates and news

TwitterFollow us on Twitter: @UoY_Yorkshare

One response to “Contact us

  1. Pingback: Show and Tell: Back to Basics – Designing effective blended courses | E-Learning Development Team·

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