PDLT Support During Start of Autumn Term 2021
Our team is currently experiencing very high demand due to the start of term. We still aim to respond within our three working day SLA, but request the following:
- Please refer to our start of term “self help” materials for staff and students, and our special edition Start of Term newsletter in the first instance
- Please use vle-support@york.ac.uk for support queries, rather than emailing team members individually
- Please only call us (01904 32 1131) for issues or queries that are urgent and need an immediate response, otherwise email vle-support@york.ac.uk
- If sending an urgent email to vle-support@york.ac.uk please put URGENT in the subject line.
Thank you for your understanding during this busy time.
Contact us
For technical or pedagogical support with the Yorkshare VLE, Canvas VLE, Replay Lecture Capture, Panopto At Desk Capture, Collaborate Ultra webinars, Mentimeter, Xerte, Padlet or for general advice/guidance on technology-enhanced learning:
- Please refer to our self-help pages for staff and students, if they don’t resolve your issue/query:
- Email: vle-support@york.ac.uk – We aim to reply within three working days
- Phone: (01904 32) 1131
For details of our individual staff members see:
Working hours
Our working hours are 09:00-17:15, Monday to Friday (we are closed on bank holidays)
For technical support out of hours, refer to our “Technical Help & Support” page.
Data collection
When emails are sent to vle-support@york.ac.uk from a named @york.ac.uk email address (eg. joe.bloggs@york.ac.uk) the University’s ticketing system (known as “Salesforce”) will automatically connect your ticket to your People Database record, allowing us to see your name, email address, department and ‘affiliation’ (eg. student, staff). This data is then used within the team for basic analysis to inform improvements to our service. Emails sent from a non-UoY or non-personal address (eg. departmentadmins@york.ac.uk) will not be linked with People Database records.
If you wish to discuss the nuances of Salesforce’s data collection, please contact IT on itsupport@york.ac.uk
Mailing lists
For staff at the University of York, there are also a number of mailing lists that you may benefit from being a member of:
- VLE Coordinators – for all VLE Coordinators/Administrators
- VLE News – for our monthly newsletter and other VLE related news
- Replay News – updates on service improvements, system downtime, updates on the tender process
If you think you should be a member of one or more of these mailing lists, contact us at vle-support@york.ac.uk and we will add you to the relevant lists.
Service updates and news
Follow us on Twitter: @UoY_Yorkshare
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