Contact us

PDLT Availability/Support During COVID

General COVID-19 Contingencies: We are continuing to provide full support for our services within our advertised office hours of 09:00 to 17:15, Monday to Friday (not bank holidays) during the ongoing coronavirus situation. However, our three working day SLA may be impacted due to high demand.

Contact us

For technical or pedagogical support with the Yorkshare VLE, Replay Lecture Capture, Panopto At Desk Capture, Collaborate Ultra webinars, TurningPoint/Responseware, Xerte, Padlet or for general advice/guidance on technology-enhanced learning:

For details of our individual staff members see:

Working hours

Our working hours are 09:00-17:15, Monday to Friday (we are closed on bank holidays)
For technical support out of hours, refer to our “Technical Help & Support” page.

Data collection

When emails are sent to vle-support@york.ac.uk from a named @york.ac.uk email address (eg. joe.bloggs@york.ac.uk) the University’s ticketing system (known as “Salesforce”) will automatically connect your ticket to your People Database record, allowing us to see your name, email address, department and ‘affiliation’ (eg. student, staff). This data is then used within the team for basic analysis to inform improvements to our service. Emails sent from a non-UoY or non-personal address (eg. departmentadmins@york.ac.uk) will not be linked with People Database records.

If you wish to discuss the nuances of Salesforce’s data collection, please contact IT on itsupport@york.ac.uk

Mailing lists

For staff at the University of York,  there are also a number of mailing lists that you may benefit from being a member of:

  • VLE Coordinators – for all VLE Coordinators/Administrators
  • VLE News – for our monthly newsletter and other VLE related news
  • Replay News – updates on service improvements, system downtime, updates on the tender process

If you think you should be a member of one or more of these mailing lists, contact us at vle-support@york.ac.uk and we will add you to the relevant lists.

Service updates and news

TwitterFollow us on Twitter: @UoY_Yorkshare

One response to “Contact us

  1. Pingback: Show and Tell: Back to Basics – Designing effective blended courses | E-Learning Development Team·

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