Contact us

PDLT Support During 2021/22

Our team is experiencing high demand. We still aim to respond within our three working day SLA, but request the following:

• Please refer to our “self help” materials for staff and students in the first instance
• Please use vle-support@york.ac.uk for support queries, rather than emailing team members individually
• Please only call us (01904 32 1131) for issues or queries that are urgent and need an immediate response, otherwise email vle-support@york.ac.uk
• If sending an urgent email to vle-support@york.ac.uk please put URGENT in the subject line.

Thank you for your understanding.

Contact us

For technical or pedagogical support with the Yorkshare VLE, Canvas VLE, Replay Lecture Capture, Panopto At Desk Capture, Collaborate Ultra webinars, Mentimeter, Xerte, Padlet or for general advice/guidance on technology-enhanced learning:

• Please refer to our self-help pages for staff and students, if they don’t resolve your issue/query:
  • Email: vle-support@york.ac.uk – We aim to reply within three working days
  • Phone: (01904 32) 1131 – For urgent queries only

For details of our individual staff members see:

• About the Programme Design and Learning Technology Team.

Working hours

Our working hours are 09:00-17:15, Monday to Friday (we are closed on bank holidays)
For technical support out of hours, refer to our “Technical Help & Support” page.

Data collection

When emails are sent to vle-support@york.ac.uk from a named @york.ac.uk email address (eg. joe.bloggs@york.ac.uk) the University’s ticketing system (known as “Salesforce”) will automatically connect your ticket to your People Database record, allowing us to see your name, email address, department and ‘affiliation’ (eg. student, staff). This data is then used within the team for basic analysis to inform improvements to our service. Emails sent from a non-UoY or non-personal address (eg. departmentadmins@york.ac.uk) will not be linked with People Database records.

If you wish to discuss the nuances of Salesforce’s data collection, please contact IT on itsupport@york.ac.uk

Mailing lists

For staff at the University of York,  there are also a number of mailing lists that you may benefit from being a member of:

• VLE Coordinators – for all VLE Coordinators/Administrators
• VLE News – for our monthly newsletter and other VLE related news
• Replay News – updates on service improvements, system downtime, updates on the tender process

If you think you should be a member of one or more of these mailing lists, contact us at vle-support@york.ac.uk and we will add you to the relevant lists.

Service updates and news

Follow us on Twitter: @UoY_Yorkshare

Tweets by @UoY_Yorkshare