Contact us

Important Privacy Notice: When emails are sent to vle-support@york.ac.uk from an @york.ac.uk email address our Footprints ticketing system will automatically collect and store the following information from the sender: First Name, Last Name, IT Username (eg. abc123), Email Address, Staff/Student Affiliation and Department. This is information that is already available to all UoY staff via the York Directory. This data is then used within the team for basic analysis to inform improvements to our service.
If you wish to discuss these practices please contact us.

Our working hours are 09:00-17:15, Monday to Friday (we are closed on bank holidays)
For technical support out of hours, refer to our “Technical Help & Support” page

For technical or pedagogical support with the Yorkshare VLE or Collaborate, or for general advice/guidance on technology-enhanced learning:

• Email: vle-support@york.ac.uk – We aim to reply within four working hours
• Phone: (01904 32) 1131

For technical or pedagogical support with Replay Lecture Capture, Panopto At Desk Capture or TurningPoint/Responseware:

• Email: vle-support@york.ac.uk – We aim to reply within four working hours
• Phone: (01904 32) 1143

For details of our individual staff members see:

• About the E-Learning Development Team

Mailing lists

For staff at the University of York,  there are also a number of mailing lists that you may benefit from being a member of:

• VLE Coordinators – for all VLE Coordinators/Administrators
• VLE News – for our monthly newsletter and other VLE related news
• Replay News – updates on service improvements, system downtime, updates on the tender process

If you think you should be a member of one or more of these mailing lists, contact us and we will add you to the relevant lists.

Service updates and news

Follow us on Twitter: @UoY_Yorkshare

Tweets by @UoY_Yorkshare