December Holiday Support – VLE, Panopto, Collaborate and More

Here’s a quick update about our team working hours over the December holiday period, along with links to helpful self-help materials that we have online. We strongly request that any urgent January training and support issues/requests are communicated to us by Friday 18th December at the latest to ensure that we can guarantee our usual level of response.

Self Help Materials

With both the festive break and spring term in mind, we have generated the following materials to help both staff and students throughout December (but particularly during periods of limited PDLT support in the holidays):

All of these help pages (and more) are linked to from our central “Tech Help & Support” page on our website – A good page to bookmark!

Working Hours

Our team (the PDLT) will be providing support over the whole winter holiday period, but on a more limited rota than usual:

  • W/C December 21st 2020: No phone support, just email support via vle-support@york.ac.uk. Reduced team service covering office hours during this week. Office closed over weekend as normal.
  • W/C December 28th 2020: No phone support, just email support via vle-support@york.ac.uk. Team picking up urgent queries/requests only. Office closed December 31st and January 1st, plus the weekend as normal.

Normal working patterns (9-5, Monday to Friday, email and phone) will resume on January 4th 2021. For more contact information see our Contact Us page.

System Availability

We have a new page that summarises when our various systems are due to be offline for upgrade/maintenance work over the holidays (and beyond), see here: System Availability Page.

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