(Last updated 22.07.2020)
Can’t find what you’re looking for? Please contact us.
Student Support:
Take a look at our new “Student guidance for online learning” area. This area covers what types of online tasks you may be given as a student, as well as technical guidance on how to use many of the common tools used to facilitate these tasks (such as the VLE, Replay, Collaborate and more).
The Library have also provided a Skills Guide around studying online, which cover areas such as being digitally organised, researching effectively online, and how to communicate with others over the internet.
For day to day technical support, students can look at the “Help & Support” tab in the top right of every VLE page, or use our Student Help & Support Page.
Staff Support:
Preparing for Dual Delivery
Academic Year 2020/21
For guidance around face-to-face/online teaching, learning and assessment for the 2020/21 academic year, departments should refer to the Academic Contingency Group’s “Starting the Academic Year 2020/1” pages and the recent (June 13th) “Schedule and Implementation Guidance”. This guidance is different to the emergency, short term guidance issued for Summer 2020. Staff are also strongly advised to view and keep up to date with the other materials being created and shared by the Academic Contingency Planning Group.
We continue to run regular COVID-related webinars and update the “PDLT Webinars 2020” VLE site (where the webinar recordings and related resources are held). We have also built and released a Preparing for Dual Delivery (2020-21) self-study VLE site for staff.
The Library have also produced a page on their availability, support offerings and guidance materials for Autumn term: Library – Preparing for Autumn 2020.
Transferring Face-To-Face Teaching Online
Summer 2020
In line with the emergency COVID-19 policy and guidance for departments on teaching, learning, assessment and progression guidance issued in March 2020, the Programme Design and Learning Technology Team developed a companion document for guidance on transferring teaching to online for the Summer Term of 2020: Transferring Face-To-Face Teaching to Online [Google Doc]. This document aimed to assist colleagues with practical considerations for delivering teaching fully online.
In a similar vein we also produced a document to address the primary technical considerations when transferring formerly closed assessments to an online format. This document is entitled Transferring Face-to-Face Summative Assessment Online [Google Doc] and is intended to complement the Transferring Teaching document linked further above, again for the Summer Term of 2020.
If you have any specific queries that sit outwith the areas covered in these documents, please contact the Programme Design and Learning Technology Team at the earliest possible convenience at vle-support@york.ac.uk.
PDLT Working Arrangements and Office Hours:
In the event of a campus closure, the Programme Design and Learning Technology Team has made preparations to work remotely. Our capacity to provide face-to-face support, training and advice to colleagues and students will be impacted by these measures, as with other campus-based provision.
Please rest assured, however, that during any possible period of disruption, The Programme Design and Learning Technology Team will continue to provide full support for our services within our advertised office hours of 09:00 to 17:15, Monday to Friday (not bank holidays). We will endeavour to meet our service level agreement of three working days, but with respect to the extraordinary circumstances and the expected high level of demand upon our services, we thank you for your patience and understanding should it take us longer to get back to you.
It is expected that unforeseen scenarios will arise, however we urge colleagues to think proactively about their requirements for learning, teaching and assessment, to consult our guidance above, and to contact the Programme Design and Learning Technology Team as early as possible at vle-support@york.ac.uk. Remember, we also have our general online technical help and support pages for a quick and easy way to get to commonly-needed guidance.
