Replay Downtime – Replay is now available

Replay is now online. We apologise for the extended downtime due to exceptional circumstances. Students will be able to access EchoCenters in the usual way through Yorkshare or links provided to them.

Staff will be able to access the Replay Admin Interface and upload Personal Captures again. Any content that was uploaded or in processing after 7pm, Monday 16 March will need to be re-uploaded to Replay. If you have any questions about this, please contact vle-support@york.ac.uk.

We are continuing to work with our service providers (external to the University) to get a full picture of the cause of this downtime, with early indications that it was a fault with the server that was triggered by a reboot during a routine system upgrade. Our service providers are currently analysing the cause of the fault and we will update this blog post with further information.

As mentioned, these are truly exceptional circumstances, and our initial scheduled maintenance window of 4 hours would have comfortably provided time for the system upgrade based on our upgrade of our development system a few weeks prior. The extended downtime was due to a complete data restoration of 5.2TB of Replay multimedia. This is an extraordinary process that is rarely necessary, but required in this instance due to the server failure.

The system upgrade was necessary for security, capture reliability improvements and testing additional functionality through the Summer Term. Further details.

Please feel free to contact me if you have any comments or questions about this downtime, or if you encounter any problems with Replay, by emailing vle-support@york.ac.uk.

Matt Cornock
Lecture Recording Coordinator

One response to “Replay Downtime – Replay is now available

  1. Pingback: Replay Scheduled Maintenance – 17 March 2015 | E-Learning Development Team·

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